Overview At The Scent Vault, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a straightforward return process.
Return Window Returns are accepted within **30 days** of purchase. Items must be unused, unopened, and in original condition with all packaging intact.
Non-Returnable Items The following items cannot be returned: - Opened or used fragrance products (for safety and hygiene reasons) - Items purchased during clearance or final sale events - Custom or personalized orders - Items damaged due to misuse or improper storage
How to Return 1. **Contact us** at support@thescentvault.com with your order number 2. **Receive return authorization** (RA number) and shipping instructions 3. **Ship the item** to the address provided (customer pays return shipping) 4. **Receive refund** within 7–10 business days after we receive and inspect the item
Refunds - Full purchase price refunded (excluding original shipping) - Refunds issued to the original payment method - Return shipping is the customer's responsibility unless the return is due to our error
Exchanges Prefer to exchange for a different scent? We offer free exchanges on unopened items within 30 days of purchase. Simply contact us with your request.
Damaged or Defective Items If you receive a damaged or defective product, contact us immediately with photos. We'll ship a replacement at no cost and may provide a prepaid return label.
Questions? Email support@thescentvault.shop or contact us through our website. We're here to help.
