RETURN POLICY

Returns and Refunds

What you're buying. The Scent Vault sells hand-decanted samples and decants. Every listing is a 2ml, 5ml, or 10ml atomizer filled from an authentic bottle. You are not buying the original manufacturer's bottle, box, or packaging, and the size you select is shown on every product page before checkout.

All sales are final except in the two cases below.

We will replace or refund if:

• Your order arrives damaged, broken, or leaking
• We sent the wrong fragrance, the wrong size, or the wrong quantity

In either case, contact us within 14 days of delivery with your order number and photos of the item and packaging. Once we confirm, we will send a replacement or issue a full refund, whichever you prefer. You will not pay return shipping on our errors.

We cannot accept returns for:

• Change of mind, or simply not liking how a fragrance smells on you
• Ordering the wrong size or the wrong fragrance by mistake
• Expecting a full retail bottle. Decants are clearly listed by volume in milliliters, and a purchase cannot be refunded on the basis that the listed size was not what you expected
• Any decant that has been used beyond what is reasonably needed to evaluate the scent
• Discovery sets and sample sets, which are final sale once opened

Because these are decanted fragrance products, we cannot resell a returned item. That is why our policy is narrow, and it is also why every fragrance is offered in a 2ml size: trying a small amount first is always cheaper than committing to more.

Refunds are issued to the original payment method within 5 to 10 business days of approval.

Questions or a claim? Email us at support@thescentsvault.shop with your order number. We read every message and we would rather fix a genuine problem than argue over it.